Privacy Policy

Last Updated: 2026-08-21

Privacy at a Glance

What we collect: Identity, payment details, and technical device data.
Why we collect it: To manage accounts, process payments, and prevent fraud.
Who sees it: Our internal team and essential service partners only.
Retention: Kept for the account life plus legal requirements.
Your Control: Request data access or deletion via our support channels.

Introduction and Scope

Welcome to fbmgaming. This Privacy Policy describes how we handle personal data for users residing in the Philippines. This policy applies strictly to the services provided on our official platform and mobile application.

Please note that this policy does not cover third-party websites, external links, or services that you may visit after leaving our platform. We encourage you to read the privacy statements of any third-party site you interact with.

Personal Information We Collect

Account and Identity Data

We collect basic identity information required to create and manage your account. This is used to ensure users are unique and eligible to use our services.

Verification Documents

To comply with anti-money laundering (AML) and "Know Your Customer" (KYC) requirements, we may request identification documents to verify your identity and age.

Payment Data

We collect necessary financial information to facilitate deposits and withdrawals. This data is handled through secure channels to ensure your funds are processed correctly.

Gaming and Transaction Activity

We track your betting history, transaction records, and game preferences to maintain account balances and provide a personalized experience.

Technical and Device Data

We automatically collect IP addresses, browser types, device identifiers, and operating system details to optimize performance and detect suspicious activity.

Support Communications

Records of your correspondence with our support team are kept to resolve issues and improve our customer service.

How We Collect Data

We gather information through three primary methods:

Directly from you: Information you provide during registration, KYC verification, or when contacting support.
Automatically: Data collected via cookies and server logs as you navigate and interact with our platform.
Partner Service Providers: Information received from our partner payment providers and identity verification services to confirm the legitimacy of transactions.

Why We Use Data

Your data is processed for the following legitimate purposes:

Account Management: Creating, maintaining, and securing your user profile.
Financial Transactions: Processing deposits and facilitating withdrawals to your nominated accounts.
Compliance: Verifying your identity and age to prevent underage gambling.
Security: Detecting and preventing fraud, multi-accounting, and other malicious activities.
Personalization: Tailoring the content and offers displayed on the site to your preferences.
Legal Obligations: Fulfilling mandatory reporting and regulatory requirements applicable to gambling operators in the Philippines.
Marketing: Sending promotional updates only if you have explicitly opted-in to receive them.

When We Share Data

We do not sell your personal data to third parties. We only share information in the following circumstances:

Essential Service Providers: With our partner payment processors, KYC verification providers, and technical infrastructure hosts who enable the site to function.
Legal Requirements: When required by law to share information with relevant regulatory or law enforcement authorities.

How We Protect Data

We employ robust technical and organizational measures to safeguard your information:

Encryption: All data transmitted between your device and our servers is protected using industry-standard encryption.
Access Control: Internal access to personal data is strictly restricted to authorized personnel based on the principle of least privilege.
Payment Isolation: Financial data is processed through isolated, secure systems to minimize risk.
Continuous Monitoring: We monitor our systems for unauthorized access attempts and potential vulnerabilities.

Cookies and Tracking

We use cookies to enhance your experience, remember your preferences, and maintain security. For a detailed explanation of the types of cookies we use and how you can manage them, please visit our Cookie Policy.

Your Rights

You have several rights regarding your personal data. You may exercise these rights by contacting our support team through the channels available on this site:

Right to Access & Correction Request a copy of your data or ask us to correct inaccurate information.

Right to Deletion Request that we erase your personal data where no legal obligation to keep it exists.

Right to Portability Request a transfer of your data to another service provider.

Right to Object & Withdraw Object to specific processing activities or withdraw your consent for marketing.

Important: Please be aware that even after an account is closed, certain data must be retained to comply with gambling regulations and anti-money laundering laws in the Philippines.

How Long We Retain Data

We retain your personal information for as long as your account remains active. Once an account is terminated, we will keep the necessary data for a period tied to the account lifecycle and the specific timeframe required by applicable law in the Philippines for regulatory auditing and legal claims.

Age Limits

Our services are strictly restricted to individuals aged 18 years and older. If we discover that an account has been created by a minor, we will immediately terminate the account and take steps to return any deposited funds to the original source.

Parents or guardians who believe a minor has created an account on our platform are encouraged to report this immediately via our support page.

Cross-Border Transfers

To provide a global standard of service, some of our technical and payment providers may operate outside the Philippines. When data is transferred across borders, we ensure that appropriate safeguards are in place to protect your information to a standard consistent with this policy.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. All updates will be published on this page. We recommend checking the "Last Updated" date at the top of this page periodically to stay informed about how we handle your data.

Contact Us

If you have any questions, concerns, or requests regarding your privacy or the exercise of your data rights, please reach out to us via the official channels listed on our Support Page.